The Power of Direct Feedback: Elevate Your Patient Care

One of the biggest challenges I’ve seen for new graduates and therapists alike is mastering direct communication with patients. Let me assure you—this is a skill worth developing. Direct, honest conversations are essential for building trust and improving patient outcomes.

Why Direct Questions Matter

Asking tough and vulnerable questions can deepen your connection with patients and help you make better clinical decisions. Consider asking:

• Do you feel what we’re doing is helpful?

• If not, what isn’t working?

• What could we do differently to improve your symptoms?

• Do you find physical therapy beneficial for your current needs?

These questions accomplish two crucial goals:

1. Gather Actionable Feedback: They provide clear insights into what is effective and what isn’t, eliminating the guesswork many therapists face. You’ll have a concrete direction to refine your treatment approach.

2. Show You Care: When you actively seek and act on patient feedback, it communicates that their well-being is your top priority. Patients feel heard, valued, and more engaged in their care journey.

Setting Yourself Apart as a Therapist

Many therapists shy away from these direct conversations, leaving them guessing about their patients’ experiences. By embracing these discussions, you stand out as someone who genuinely prioritizes their patients' outcomes. It’s a way to build deeper trust and demonstrate your commitment to helping them—even if it means referring them elsewhere for the care they need.

Overcoming the Fear of Tough Feedback

Admittedly, asking these questions can feel intimidating at first. Early in my career, I linked patients’ feedback directly to my sense of self-worth. When someone told me our treatment wasn’t helping, it felt like a personal failure. Conversely, positive feedback made me feel like I was on top of the world.

This emotional rollercoaster is common among new grads, but it’s important to detach your worth from these conversations. Remember: feedback is about the patient’s needs, not your value as a therapist.

Start Asking Today

Direct questions might feel uncomfortable initially, but the rewards are undeniable. They empower you to:

• Understand your patients better.

• Deliver tailored, effective care.

• Build stronger therapeutic relationships.

It’s time to embrace the discomfort and start asking the tough questions. Not only will you improve your patients’ outcomes, but you’ll also grow as a professional in the process.